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Staff Training

 
Sep '15

A Visit to Our Stores

Cynthia Fazekas
August has galloped right along, taking the last bits of summer with it. Among the usual uptick in wholesale order volume and incoming shipments, a visit to our Adagio stores in the Chicago area was also on the schedule.
Aug '15

Learning to Taste

Cynthia Fazekas
Humans are all born with a natural ability to detect sensations on our palate that we call taste. As we grow we quickly learn to associate taste with liking or disliking of any particular sampled item. We don’t necessarily have to discern anything particular about the item as all we need to know is do we or do we not like it. Here are some simple ways to begin learning tea tasting.
Nov '14

Hunker Down for the Holidays

Cynthia Fazekas
The holidays are right around the corner! Hopefully, you already have a solid game plan and are well prepared for the season. If not, even late starters still have time to get a little holiday prep in before the busy season really takes off, but it would be best to rally now for a successful holiday season.
Dec '13

Keeping it Merry and Bright - Staff Care Tips

Cynthia Fazekas
The holiday season brings opportunities to businesses like no other time of year. Not only is it the busiest time for sales in the present, it is also a pivotal point of the year to make new customer relationships that can carry you throughout the year.
Oct '13

Pre-Holiday Season

Cynthia Fazekas
As the holidays approach many of you are planning events, promos and gift offerings. As business starts to increase, so will the demands on your time and energy. October is likely the last chance you really have to get organized and trouble shoot your operations.
Jul '13

Hiring Help

Cynthia Fazekas
When chatting with tea business folks, the topic often turns to hiring help. Finding the right personalities for a staff that is cohesive and productive can be more challenging than hiring a few nice folks.
Apr '13

Internal Communications

Cynthia Fazekas
very thriving team-like entity, be it a family, school or business, requires good communication. Your business probably has many parts to run efficiently; and so many of these parts are human. Humans require information to operate optimally and the only way to disseminate information is communication.
Mar '13

Tea Tasting 101

Cynthia Fazekas
Tea purveyors should be able to cup tea in order to decide their product line, conduct quality control and to describe and speak knowledgably about their teas. Here are a few quick cupping tips...
Oct '11

Busy Season Training Tips

Cynthia Fazekas
One of the most important things you can do in October is staff training and education. Most businesses add new staffers for the busy holiday season and will need to focus on various aspects of training the new hires as well as getting seasoned staffers to brush up and be ready for what lies ahead.
Aug '10

Embracing Growth

Cynthia Fazekas
If you have been in the tea business for a few years and have survived the last couple, you have likely vaulted over some pretty high hurdles. Congratulations! Many small businesses never make it to where you are - many never make it out of the first year, sadly.
Apr '10

Handling Competition

Cynthia Fazekas
With our tea room directory TeaMap growing more popular, more questions arise about rankings and what they mean. Read on to learn a little about how rankings are determined and how to handle not being Number One.
Mar '10

Lessons from TeaMap

Cynthia Fazekas
We've been gleaning insights from TeaMap reviews. The current customer weather seems to be "stormy" with a chance of complaints and grumpiness. Bring your umbrella, read on and March will be in like a lion and with some TLC out like a lamb.
Dec '09

Holiday Season Survival

Cynthia Fazekas
Every shop owner and tearoom owner I've gotten to know over the years has a tendency to work themselves into oblivious this time of year. This season especially you might have not hired as much help as in years past with the dismal economic news. Remember that managing stress is as vital as managing your business, so here a few tips for keeping yourself healthy this holiday season.
Nov '09

Dealing with Difficult Customers

Cynthia Fazekas

The holiday season can be enormously stressful, even more so during difficult economic times. Anyone who has spent any time in retail or in customer service has likely seen the darker side of human nature when someone forgets their manners and is, shall we say, less than respectful.


Jul '09

Teaching Staff About Tea

Diana Rosen

Tea is a simple pleasure but a complex subject. By training your staff to savor all the complexities of tea you empower them to be people your customers can trust to provide the right information to make the most educated tea buying decisions.


Jul '09

Using Downtime Wisely

Cynthia Fazekas

Even the best tea businesses have felt the recent economic contraction - some more dramatically than others. While difficult times may cause anxiety and stress, it is not a time to worry, pace and ring ones hands. One thing any business owner has too little of is time, so if you are finding yourself with a little too much of this precious resource, here are some ways other business owners are putting it to good use.


Dec '08

Holiday Season Survival

Cynthia Fazekas

Every shop owner and tearoom owner I've gotten to know over the years has a tendency to work themselves into oblivious this time of year. This season especially you might have not hired as much help as in years past with the dismal economic news. Remember that managing stress is as vital as managing your business, so here a few tips for keeping yourself healthy this holiday season.