Archive: Staff Training

The holiday season can be enormously stressful, even more so during difficult economic times. Anyone who has spent any time in retail or in customer service has likely seen the darker side of human nature when someone forgets their manners and is, shall we say, less than respectful.

Tea is a simple pleasure but a complex subject. By training your staff to savor all the complexities of tea you empower them to be people your customers can trust to provide the right information to make the most educated tea buying decisions.

Even the best tea businesses have felt the recent economic contraction - some more dramatically than others. While difficult times may cause anxiety and stress, it is not a time to worry, pace and ring ones hands. One thing any business owner has too little of is time, so if you are finding yourself with a little too much of this precious resource, here are some ways other business owners are putting it to good use.

Every shop owner and tearoom owner I've gotten to know over the years has a tendency to work themselves into oblivious this time of year. This season especially you might have not hired as much help as in years past with the dismal economic news. Remember that managing stress is as vital as managing your business, so here a few tips for keeping yourself healthy this holiday season.