Staff Training
| Apr '10 |
Handling Competition |
Cynthia Fazekas |
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With our tea room directory TeaMap growing more popular, more questions arise about rankings and what they mean. Read on to learn a little about how rankings are determined and how to handle not being Number One. |
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| Mar '10 |
Lessons from TeaMap |
Cynthia Fazekas |
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We've been gleaning insights from TeaMap reviews. The current customer weather seems to be "stormy" with a chance of complaints and grumpiness. Bring your umbrella, read on and March will be in like a lion and with some TLC out like a lamb. |
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| Dec '09 |
Holiday Season Survival |
Cynthia Fazekas |
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Every shop owner and tearoom owner I've gotten to know over the years has a tendency to work themselves into oblivious this time of year. This season especially you might have not hired as much help as in years past with the dismal economic news. Remember that managing stress is as vital as managing your business, so here a few tips for keeping yourself healthy this holiday season. |
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| Nov '09 |
Dealing with Difficult Customers |
Cynthia Fazekas |
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The holiday season can be enormously stressful, even more so during difficult economic times. Anyone who has spent any time in retail or in customer service has likely seen the darker side of human nature when someone forgets their manners and is, shall we say, less than respectful. |
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| Jul '09 |
Teaching Staff About Tea |
Diana Rosen |
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Tea is a simple pleasure but a complex subject. By training your staff to savor all the complexities of tea you empower them to be people your customers can trust to provide the right information to make the most educated tea buying decisions. |
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| Jul '09 |
Using Downtime Wisely |
Cynthia Fazekas |
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Even the best tea businesses have felt the recent economic contraction - some more dramatically than others. While difficult times may cause anxiety and stress, it is not a time to worry, pace and ring ones hands. One thing any business owner has too little of is time, so if you are finding yourself with a little too much of this precious resource, here are some ways other business owners are putting it to good use. |
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| Dec '08 |
Holiday Season Survival |
Cynthia Fazekas |
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Every shop owner and tearoom owner I've gotten to know over the years has a tendency to work themselves into oblivious this time of year. This season especially you might have not hired as much help as in years past with the dismal economic news. Remember that managing stress is as vital as managing your business, so here a few tips for keeping yourself healthy this holiday season. |
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